Debenhams Sustainability Report

Connecting with people

A sustainable business knows the importance of engaging with people. At Debenhams we are proud of our strong and enduring relationships with customers, employees – past and present – and the communities we serve.

Customers are at the heart of our decision making. We put a lot of time and effort into getting to know our customers, helping us speak their language and meet their needs.

Delivering on our customer promise relies on the commitment of our employees. Debenhams is a major employer with around 30,000 staff in the UK, Republic of Ireland, Hong Kong and Denmark, plus thousands more who work in our franchise stores. We are committed to attracting, retaining and growing the very best talent in the industry.

We have a long tradition of being at the heart of local communities and supporting good causes. The launch of The Debenhams Foundation and our new approach to charitable partnerships provide us with a clear direction for future support.

Great place to work

From new jobs to new engagement programmes, it’s been a busy year.

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Listening to our customers

We talk to thousands of customers – online and face-to-face – every month.

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Diversity and Body Confidence

For years Debenhams has played a pioneering role in championing diversity and promoting body confidence.

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Charity Achievements

In the last 5 years Debenhams has raised over £5m for good causes.

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