Sustainability
Debenhams Sustainability Report
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Great place to work
Key Fact
30,000
Debenhams employees worldwide

Great place to work

Attract – keep – grow

Our strategy is to attract, keep and grow the very best in our industry and to unlock the potential in each and every one of our people worldwide.

Debenhams directly employs around 30,000 people in the UK, Republic of Ireland, Hong Kong and Denmark with thousands more in our franchise stores worldwide. We’re continuing to grow and each year we create more jobs as we open new stores.

Over the last couple of years, there has been a move to balance internal promotions, with ensuring that we are hiring in the right skills and experience that’s required in the busines.

Our policy of developing our people and filling management vacancies through internal promotion is working well.

  • 47% Retail Management internal appointments in the 12 months of 2016
  • 37% Senior Executive internal appointments in Support Centres during 2016

We have also worked in partnership with Capita to set up a leading-edge Call Centre in Leeds that will be able to scale with us as our multi-channel business continues to grow.

Your Voice

Our relationship with our employees is crucial to our success as a business. In 2016 over 80% of our employees participated in the second annual ‘ Your Voice ‘ engagement survey. The results of the survey make it very clear that if you work at Debenhams it really is all about the people and the pride in doing a good job. The commitment and loyalty of our team is evidenced by the long service of many of our employees, some of whom have dedicated more than 40 years to the Company.